Cookie Policy
Effective Date: 5 November 2025
1. What Are Cookies
Cookies are small files placed on your device to support website functionality, performance, analytics, and advertising.
2. Types of Cookies
Essential - Required for site functionality such as checkout, security, and cart features. Essential cookies also include cookies necessary to provide specific services requested by the user, such as order tracking.
Analytical - Measure site usage and help improve website performance. Set only with consent.
Marketing - Track browsing behaviour to deliver relevant advertising. Set only with consent.
3. Cookies We Use
We use several types of cookies and similar technologies on our website. Non-essential cookies are only activated after you provide consent.
Shopify (Essential Cookies) - Shopify places essential cookies that allow the website to function properly. These cookies support features such as checkout, shopping cart storage, security, and session management. They are required for the basic operation of the website and may last from a single session up to two years.
Klaviyo (Analytical Cookies) - Klaviyo uses analytical cookies to measure how visitors use the site. These cookies help us understand browsing behaviour, email engagement, and on-site interactions so we can improve the user experience. These cookies may remain active for up to two years.
Meta Pixel (Marketing Cookies) - Meta Pixel uses marketing cookies that track browsing behaviour and measure conversions. These cookies allow us to deliver personalised advertising and analyse campaign performance across Meta platforms such as Facebook and Instagram. These cookies may remain active for up to two years.
Parcel Panel (Essential Cookies) – Parcel Panel places essential cookies that enable the tracking page to function and provide real-time shipment updates. These cookies allow customers to view the status of their order and help ensure correct display of tracking information. They may also collect limited data on how the tracking page is used to maintain functionality. These cookies may last up to one year.
Some of these providers (such as Meta and Klaviyo) may transfer data outside the UK. In such cases, appropriate safeguards under UK GDPR apply.
We use non-essential cookies only where strictly necessary for analytics or advertising, and only after consent has been provided.
4. Consent Control
When you visit our website, you will be asked to accept or reject non-essential cookies. Essential cookies cannot be disabled. You may change or withdraw your consent at any time through the “Cookie Settings” option on our website. Adjusting your browser settings may also affect cookie behaviour, but this may impact site functionality.
5. International Transfers
Some cookie providers, such as Meta, Klaviyo, and Parcel Panel, may process data outside the UK. Where this occurs, we ensure that appropriate safeguards are in place in accordance with UK GDPR, such as approved contractual protections.
6. Updates
We may update this policy from time to time.